Subject: English Language Test - Abdullah khan
From: Abdullah khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 01:47:22 -0400

| | Foreign Language Screening Test

Name | Abdullah khan    /  (+91) 8938925433    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
I hope you are doing well.
As you remember that you were ordered a hand bag from our online store 14 days back and your purchase order is xxx, after receiving your purchase request we were handed that order over to the courier company same day so the courier was tried to deliver the order to the same address which you were provided us, but according to him your address is seeming wrong, that's why he couldn't be able to deliver the order to you.
We request you to double check your address which you were gave us while placing the order and if you think it is correct then please inform us, and in case, if you find it wrong in any way, then kindly provide us the correct address once again.
We will eagerly await your reply.

Thanks & Regards
Homebox Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear buyer,
First of all we thank you for contacting us, if ever you have any problem so our whole team is here to help you in every way.
Secondly, we are very ashamed because you suffered a lot because of us.
We have received your complaint email, and we will definitely discuss it with our team and we will do our best to ship your order correctly this time or refund your money back to you.
We apologize for the inconvenience and we hope you will forgive our mistake and continue to be our customer.
We will give you an update on this soon.

Thanks & Regards
Homebox Team

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