Subject: Trainer Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 21:58:12 -0400

Tech Support
Test

Name

Sunil
Kumar

E-mail

[email-masked]

Phone Number

(011) 9015381824

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Nooda

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Masscall net india Pvt
Ltd

QA

26000

Previous Employer 1

Teleperfomace
global Pvt Ltd

QA

Previous Employer 2

Dish tv india
Pvt Ltd

CCE and QA

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

✔ Center inbound Audit Dishtv DTH process outbound sales
audit and now audit globalization document verification Audit.

✔ Sharing feedback and understanding

✔ Call calibration and training on new product

✔ Quality session with aligned Team.

✔ Process enhancement and cost saving

✔ Solving subscriber’s queries and issues by troubleshooting on call

And also prepare the dashboard.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

About two years ago, we had a new team leader. He was
constantly overworked while my teammates and I had free time, so I decided to
talk to him. I told him that there were many tasks that we were used to doing,
and that he could delegate them to us instead of doing everything himself. At
first, he hesitated. But he eventually realised that we could handle those
tasks, and our team’s workload got more balanced. Our results also improved
after that

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service means consistently meeting customers' expectations. Great
customer service is quick, easy, personalized, and empathetic. Companies that
deliver excellent customer service take the time needed to understand the needs
of their unique customer base

What according to you makes you a
good candidate for this position?

I'm confident that I can
bring this type of success to this position. I am confident that I am a good fit
for this position for several reasons, but most specifically because of my
dedication to going above and beyond in a job. I am committed to learning any
new skills on my own to succeed in this role.

On a scale of 1 - 5
please rate your fluency in spoken English

3