Subject: Trainer Candidate - Akanksha gupta
From: Akanksha gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 10:06:31 -0400

| | Tech Support Test

Name | Akanksha gupta
E-mail | [email-masked]
Phone Number | (91) 8126649474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 134

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idfc first bank | Assistant manager | Na | 33300
Previous Employer 1 | Hdfc bank | Assistant manager | 14 march 2021 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in Quality? | My role is basically to evaluate the voice interaction and documented crm interactions that take place between the service agents and the custom to ensure the best customer experience delivered and that all the parameters are followed by the agents also basis the evaluation done identify the gap areas and improvement areas and feedback is passed on the team leader and training for refresh to be conducted and training to be conducted.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved  eventually .great customer service reps will get it resolved immediately.
What according to you makes you a good candidate for this position? | My experience and my knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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