Subject: English Language Test - Noorul Haque
From: Noorul Haque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 07:05:21 -0400

| | Foreign Language Screening Test

Name | Noorul Haque    /  (91 ) 6206639852    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ Mam ,

As per your complaint you have purchased hand bag 14 days earlier but still it was received to you, as can check that you did not write right address that why it was returned to us so please send us your correct address. i will send it to you again.

Thanks
Md Noorul Haque

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam

As per you complaint that you have purchased a TV from My company and after installation when our technician came back you found that there is a scratch on the TV so you want return, its okay no problem our company will give you an new one.

Thanks
Md Noorul
Customer Care

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