Subject: Tech Support Candidate - Ajit Dixit
From: Ajit Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 06:45:51 -0400

| | Tech Support Test

Name | Ajit Dixit
E-mail | [email-masked]
Phone Number | (+91) 8318791173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gorakhpur (UP)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vihaan Project (UPNP Plus) | customer support Engineer | 15 days my notice period | 25000
Previous Employer 1 | sysnet global technologies | customer support Engineer | 1 January 2014 | 10317
Previous Employer 2 | Leading edge communication Pvt. Ltd | customer support Engineer | 15 September 2012 | 6500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check your Internet connection and try again.

1-Right-click the network icon which is located at the notification area of taskbar, and then select “Open Network & Internet settings” then  click the “Change adapter setting and see Network adapter connected or not.
2- If in your network have proxy Server you have to allow this site from proxy server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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