Subject: Fwd: English Language Test - Zafrul Islam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 7 Sep 2022 02:36:17 -0700 (MST)

Hi ,please evaluate his english test,his Arabic is clear,stay in Delhi only 

From: "Zafrul Islam" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, April 11, 2022 3:40:08 PM 
Subject: English Language Test - Zafrul Islam 

	
	
			Foreign Language Screening Test 
		Name 	Zafrul Islam / (+91) 95690911021 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi 

We at babyshop.com are extremely sorry for the inconvenience caused. The order was shipped by us, and handed over to the courier, but we regret to inform you that the customer's address as per the courier was wrong. 

However, you can update the address, and we will reattempt the delivery at our earliest. 

Thanks 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul. 

Sorry for the inconvenience caused by quality of the product. We at babyshop.com always endeavour to deliver best products, and at the same time we assure full support to our customers. We understand your concern, and we will resolve it at our earliest. 

Please let us know your preference for replacement or refund, so that we can proceed with the resolution. 

Thanks