Subject: Tech Support Candidate - Harjinder Singh
From: Harjinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 05:06:27 -0400

| | Tech Support Test

Name | Harjinder Singh
E-mail | [email-masked]
Phone Number | (+91) 9779631149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bathinda
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
office 365,basic of active directory,i am very ambitious to learn active directory in depth ITIL v4 precticaly strong learning is to be habit from last few year and it is just starting part for my self.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Net business Solutions | IT Faculty management engineer | 21july 2021 | 20000
Previous Employer 2 | INCA INFO TECH | Sr Engineer | 31 oct 2015 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will just check internet connection by opening some other site,if other site works and that specific site not then i will raise a ticket in system to our technical assistance if internet not working then i will raise a ticket by call and try to fix the issue with help of technical team
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st switch on bluetooth speaker and put on bluetooth mode then open bluetooth on mobile and try to search near by devices as it find out send pairing request to device and device get in paired list

What according to you makes you a good candidate for customer service or technical support job?

acceptance of mistake and take that as a study for next time that will not happen.

Learning which is most important part in me and it is growing day by day, my thoughts that i know nothing i should learn in depth about things related to my works .

strong physiology , understand from user prospect

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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