Subject: Arabic Language Test - Mohammad Mujahid
From: Mohammad Mujahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 04:50:13 -0400

| | Foreign Language Screening Test

Name | Mohammad Mujahid    /  (502285) 8292733069    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First I will say to the customer, sir As I can see in our system that your order is.... And your name is... And i will ask him his address to update so that his order will place soon as well as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First thing i will ask him that why unit installed after 1 week of buying, because our company install the unit in 1 to 2 working days, and i will ask him for some photos of unit to see where it is scratched, is it during installation or before or after. So after that the process will continue that it will refunded or replaced.
Thank you

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