Subject: English Language Test - Samradh Chauhan
From: Samradh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 03:12:35 -0400

| | Foreign Language Screening Test

Name | Samradh Chauhan    /  (91) 9717783505    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting our customer support.
I will look into your problem please wait a moment.
Thank you for waiting
As i had seen the order was properly packed and been shipped for delivery but it is not arrived on your desired destination because sir the address you gave us is i think is mistakenly wrong that's why it is not delivered to yohr desired destination.
Please kindly update your address then i will re ship your order to the your new updated address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us.
Please wait for a moment so will look into your issue.
Thank you for waiting sir.
As per your issue you said there is a problem with TV cabinet it is damaged by the installation employees with this issue you want a refund, replace or return.
As i can see the policies of the TV cabinet company does not gives any refund but i can try to resolve your problem by talking to my senior to solve your problem as soon as possible.
Please wait for a moment.
As i talk to my senior your problem will be resolved in 24 hours by a replacement of that TV cabinet.
Thank you for contacting our customer support have a nice day!

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