Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 02:51:00 -0400

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (91) 7500985708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At very first I will check my internet connection , it is working properly or not .
I will find the problem why I am getting error on browsing this website  . If it is a server problem then I have to tell my support staff that the server is not working properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the Bluetooth of your phone
2. Turn ON the Bluetooth of your speaker
3. Search the device name in your phone which you want to connect
4. Pair the device to your phone by selecting pair option

What according to you makes you a good candidate for customer service or technical support job?

1.I have a good communication skill
2. I am a good learner
3. I can work in a team
4. I have problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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