Subject: English Language Test - Nikita Soni
From: Nikita Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 08:53:59 -0400

| | Foreign Language Screening Test

Name | Nikita Soni     /  (91) 8287421874    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (name),
Thanks for contacting us. First, I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. I am happy to help you.
I looked up the tracking number and it appears that the courier has not yet delivered your package. Call them at (provide phone number) as soon as you can and they can help you update your address. To save your time, I've provided your tracking number at the end of this message. Please let me know if I can help in any other way.
Thanks for your patience.
Regards,
ABC
Customer service representative.
Tracking number -xxxxxxx.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry to learn that the TV cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some them are the sealed by the selling brand to ensure the safety of the products. As a result, verifying the quality status of these products is not for us. However, as a well known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through over platform.
We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.
I have made a note of your complaint. We will provide you a replacement for the defective TV cabinet and will provide you a new one in return.
Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.
Please feel free to contact me via phone or email if you need help with anything else.
Sincerely
(Name)
Customer service representative.

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