Subject: English Language Test - Bhavyansh Gupta
From: Bhavyansh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 04:09:18 -0400

| | Foreign Language Screening Test

Name | Bhavyansh Gupta    /  (91) 8938079877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We apologise for the delay it is taking in delivering your order.

However, as per our update our logistics team tried to deliver the order but failed to do so due to incorrect address.

Request you to please help us with your correct address so that we can deliver the order to you at the earliest.

Regards,
Bhavyansh Gupta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for writing to us related to the issue you faced.

We apologise that you had to face such a situation.

However, in order to proceed with your request, we would need an image of the product received by you so request you to please share the same and we'll do our best to assist you.

Regards,
Bhavyansh Gupta

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