Subject: English Language Test - Shubham sharma
From: Shubham sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 02:35:32 -0400

| | Foreign Language Screening Test

Name | Shubham sharma    /  (+91) 7503433192    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer
I am so sorry to hear that , your product has delivered to you till yet. That should never have happened, and i completely understand how frustrating this must be for you. I will relay this message to the appropriate department.

Actually the address provided by you for delivering the product, That is incorrect somehow, I would like to request you to share the correct one so that we can deliver the product to you at earliest

I appreciate you letting me know about this issue.
Kindly share the needful information.

Best
Shubham sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I really apologize for the scratches that you have got with product. I am prioritizing this incident with my team, Will resolve it at earliest. Be assure about it.
I will forward it to replace the product as per the policy. I will certainly  make sure within 2-3 business days it will be get done.
I appreciate you have shared this from you end.
Apologizing for the inconvenience you have faced.

Regards
Shubham

| |