Subject: English Language Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 01:45:06 -0400

| | Foreign Language Screening Test

Name | Ankit Kumar    /  (91) 7050545976    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As a wants to tell u sir that your address that is mention on the courier is incorrect so plz  cancel the order or make a fresh order and i do one thing for you during call i make a fresh orded for you with correct address details.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Yaa absolutely sir as i understand you wanted to change the tv or wants a full replacment. So i suggest you sir please replaced it with the new one. During call i raised a ticket for you and i also mention my seniors to them and make a replacment for you.

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