Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:51:52 -0400

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (+91) 9350596335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jain nagar, rohini sector 38 delhi-110081
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies noida sec 126 | CSR | 29/sep/2022 | 15316
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error while opening a website on my browser so the very first step i will be taking to check whether i am connected to internet or not if yes will be proceed to next step, I will reset the browser history and cookies. If problem still persist we can reboot the router as well and some time it also depends on host server can make issues.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | It is quite simple to connect a bluetooth speaker to out mobile the first step will to turn on mobile bluetooth and then we have to switch on Bluetooth speaker then Bluetooth mode and then we have to pair both in mobile by searching a new device in bluetooth manager then we will be tapping on the device which we have to connect and tada we are connected to bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I applied to your company because your team is making life easier and more enjoyable for millions of people. The scale of your work is tremendous, and i feel like my work here can have a real positive impact. I would love to work with your company which has a good culture and how you focused on team work and collaboration.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |