Subject: English Language Test - Diwakar Kumar Singh
From: Diwakar Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:32:43 -0400

| | Foreign Language Screening Test

Name | Diwakar Kumar Singh    /  (91) 9599822724    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

We apologize the inconvenience caused. We tried to deliver your order however the adress was found to be incorrect. We need your correct shipping address for the delivery of your order. Your order will be delivered within 2-3 days post the address is updated. You can update your address online.

Thanks and regards,
Diwakar Kumar Singh
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

We apologize for the inconvenience caused. Thank you for bringing this to our attention and giving us an opportunity to assist you. Your request for replacement of the cabinet has been placed. Our delivery boy will visit your house and will replace the cabinet within 2-3 business days.

Thanks and regards,
Diwakar Kumar Singh
Customer Support Representative

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