Subject: English Language Test - Ali Alam
From: Ali Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:25:17 -0400

| | Foreign Language Screening Test

Name | Ali Alam     /  (110020) 7300683975    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear sir,
According to your order, we have sent your hand bag on your mentioned location but unfortunately couldn't deliver because of wrong address.
so, please confirm your location.
we are sorry for inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir, I'm sorry for this and no need to worry about it. I'll provide you all facilities.my team will reach you soon.

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