Subject: Tech Support Candidate - Rishikant Singh
From: Rishikant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Sep 2022 03:39:08 -0400

| | Tech Support Test

Name | Rishikant Singh
E-mail | [email-masked]
Phone Number | (+91) 8076721541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SAP VPN configuration apps installation and troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fidelis | Desktop support Engineer | Working | 21000/-
Previous Employer 1 | Netronix | Desktop support Engineer | January 17th 2022 | 17500/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check our internet connection is it is connected or not and we will follow the following troubleshoot :as written below-
1. We wil clear the chache files on the particular browser and we can also try ndtv url on other browser as well.
2. If there is problem in wifi settings we can also forgot wifi and connect it again.
3. if problem doesn't resolve we wil go to network adapter settings and check it on automatic if there is static IP enabled on ipv4.
4. We can also run gpupdate/force on cmd and restart the system.
5. We can also try to open ndtv url on our mobile hotspot internet if it is open than there will be problem in our internet.
6. Sometimes there is authentication and internet certificate issue we can also work on it of certificate is expired.
7.we can also try to open other websites if that will open than there is issue in ndtv server or our antivirus can also defending particular url.
Will the above mentioned steps we can resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We can connect Bluetooth speaker with the following steps:-
1. First of all we will turn on both mobile as well as Bluetooth speaker Bluetooth on.
2. Than we will hold our bluetooth icon on mobile  and search our Bluetooth speaker name on mobile.
3. When we find our bluetooth speaker name on our mobile than we will thoch on that name and get the speaker connected.

What according to you makes you a good candidate for customer service or technical support job? | In any situation we have to maintain our patience. We have to loyal and polite to our customers as we as employees and seniors. Keep learning and won the trust of our customers by giving them right and permanent solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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