Subject: Fw: Tech Support Candidate - Anand kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 3 Sep 2022 11:37:10 +0000

interview
________________________________
From: Anand kumar <[email-masked]>
Sent: Thursday, August 25, 2022 11:34 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Anand kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Anand kumar
E-mail  [email-masked]
Phone Number    (91) 7708149745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Google Nest Devices
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        24-7 Intouch    eSupport officer        Currently working       23664
Previous Employer 1     Amazon  CS Associate    10-01-2021      18000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet connectivity.
2. Check Your System Date/Time.
3. Clear Browser Cache.
4. Check Your Extensions.
5. Change From HTTPS to HTTP.
6. Check if the Website Is Down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth of phone and speaker.
Touch and hold Bluetooth .
Tap Pair new device.
Select the Bluetooth device from list.
If Bluetooth is not showing tap available devices to find your Bluetooth speaker.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Good communication skills.
Positive approach.
Good listener.
Problem-solving skill.
Experience in customer services and Technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4