Subject: Fw: Tech Support Candidate - Vibhu Nigam
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 3 Sep 2022 09:22:36 +0000

interview
________________________________
From: Vibhu Nigam <[email-masked]>
Sent: Thursday, August 25, 2022 1:13 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Vibhu Nigam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vibhu Nigam
E-mail  [email-masked]
Phone Number    (224201) 9198645907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ayodhya, Uttar Pradesh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  For above error I will do the following-
1. Refresh the page. To check if the website's server is down or it is a problem from our side.
2. Check the internet connection eg. Wi-fi.
2.a. If working again refresh the page.
2.b. If not then connect it with other Wi-fi.
3. Check if the browser is updated, if not update it.
4. Then again try reloading the page.
5. We can also go to settings and check if the page is blocked by the browser or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The following steps are as follows-
1. Open the bluetooth in your mobile phone and the device as well.
2. Click on search option to find the device.
3. Click on the device name then click on the Pair option.
4. Your device will be paired with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? Being a student I was sincere and curious about my subjects because of which I have developed some good listening skills. Anywhere, if I have to provide assistance to our customers and employees it is very important to listen and understand their problem clearly. Earlier, I had also gave tuitions to students ranging from primary to secondary that is where I learned how to explain complex things in a layman language. With respect to technical support, during my college there are many instances in which I have to troubleshoot my laptop, some of which are troubleshooting speaker, troubleshooting keyboard and camera of my laptop.
I may not have the professional experience and excellence in technical support but I have the urge to learn, keen to explore and deliver to expectations.
I am competent and confident to myself improving day by day, learning and exploring new things and have sheer perseverance.
I can assure you as an employee that I will be working with the we spirit and all compassion towards our customers and co-employees.
On a scale of 1 - 5 please rate your fluency in spoken English  4