Subject: Tech Support Candidate - Gaurav Srivastava
From: Gaurav Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 04:27:47 -0400

| | Tech Support Test

Name | Gaurav Srivastava
E-mail | [email-masked]
Phone Number | (91) 6386027888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 143 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dell Technologies | Senior Technician Tech Support | 4 Aug | 43000
Previous Employer 2 | Accenture India Pvt Ltd | Senior Customer care executive | 22 Feb | 34000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Read the error message appearing.
Check for other websites
Check the link light on the modem
Power cycle ( Switch off the modem, remove all the cables, plug in the cables, restart the modem and restart the computer )
Try to connect, once the link light gets stable on the modem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker
Get into the pairing mode( if available )
Turn on the Bluetooth on the phone.
Search for the name of the device.
Try to pair ( enter the passcode if required )

What according to you makes you a good candidate for customer service or technical support job? | Listening to the customer. Analysing the problem. Providing the resolution quickly and efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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