Subject: English Language Test - Akash Tandon
From: Akash Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 03:45:33 -0400

| | Foreign Language Screening Test

Name | Akash Tandon    /  (229001) 8177077712    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for reaching out. we would like to inform you that your order has not placed till yet because your address as mentioned in the courier was wrong. so your product is returned to us by the courier company and it is safe. kindly update the details and write a mail to us for further assistance of your query, so that it can be delivered to you without any inconvenience.
Regards
customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
we are sorry for your inconvenience experienced to us. As per your complaint we will seriously look into this problem after confirmation. please send the images of the TV Cabinet where it has scratches for further checks. once it will be checked you will get an email from us for the replacement of your product. Incase if you faced any issue with the new product as well, your money will be returned to your given account within 4-5 working days.
Regards
customer executive

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