Subject: Tech Support Candidate - Avilash Kumae Avilash
From: Avilash Kumae Avilash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 03:26:27 -0400

| | Tech Support Test

Name | Avilash Kumae Avilash
E-mail | [email-masked]
Phone Number | (91) 7209615964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP
Azure active directory, O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge | Senior associate | Na | 54000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear the cache and cookies of the browser and delete the history .
Also will check the website on a different browser.
Will make sure the url is correct and the computer is well connected with the internet .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of the mobile device and the speaker.
Search for the available devices on the phone and when the speaker is available to connect, we need to pair it .

What according to you makes you a good candidate for customer service or technical support job?

Overall 4 yrs of experience in SD and technical support with international clients .
Excellent communication skills and experience in customer handling tools in ITSM .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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