Subject: English Language Test - FAHEEM Akhtar
From: FAHEEM Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 03:07:59 -0400

| | Foreign Language Screening Test

Name | FAHEEM Akhtar     /  (+91) 8586887130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer.
Thank you for contacting us and giving us the opportunity to serve you Accept our apologies for the problem you are experiencing. We'd like to let you know that our team tried to deliver your order but the address was wrong.  Please share your correct address for better assistance and we will contact you as soon as possible.
Please give us some time to do what is required.
Warm greetings,
customer service outlet

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Our dear customer!
We care well for customer's satisfaction and we are happy to help you
First I would like to apologize for the frustration you have felt recently.
And I want you to know that we appreciate your feedback
These notes allow us to solve any problem that happens and it helps us to improve our services.We are proud that you have chosen our company as your service provider and we would like to have the opportunity to resolve your issue and to get your continued trust...
We guarantee that your order will be delivered as soon as possible and strict procedures will be taken on the personnel involved
We are really sorry for the inconvenience and hope to provide you with better services in the future.For any questions or further assistance, please contact the e-mail

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