Subject: Tech Support Candidate - Anjali Singh
From: Anjali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 02:36:09 -0400

| | Tech Support Test

Name | Anjali Singh
E-mail | [email-masked]
Phone Number | (+91) 7667993624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 16
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio
Html, css , bootstrap, MySQL, business Analyst,excel, ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Sdlc infotech Pvt Ltd | Business Analyst | 31 july 2022 | 15 k
Previous Employer 2 | Wipro | Associate Analyst | 20 march 2022 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Your Connection First,
See if the Problem Is on Your End or Theirs.
Use website down checker.
Browse a Cached Version of the Page.
Disable Add-Ons and Other Interfering Software.
Narrow Down the Problem.
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check first bluethoot speaker battery charged or not.
Open Bluetooth speaker power button .
On bluetooth of your phone
Select the the name of speaker in give option
Select pair option
And connect speaker to the phone.

What according to you makes you a good candidate for customer service or technical support job? | I am committed to learning any new skills. I have 4 month of experience as a business Analyst so I have excellent communication skills , analytical skills and technical skills as well, which made me perfectly fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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