Subject: Tech Support Candidate - Ashwin Singh
From: Ashwin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 02:05:14 -0400

| | Tech Support Test

Name | Ashwin Singh
E-mail | [email-masked]
Phone Number | (+91) 9131556996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KORBA
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | DDM PUBLI SCHOOL | ADMIN | 20/07/2022 | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 First i will see what operrating system is used .
2 Next step what browser is being used.
3 Next I will try to identify the error what exactly is shown on the screen
4 If its a no network detected error i will troubleshoot the network area of my operating system
5 If the problem is solved then i will refresh otherwise switch t network and diagnostics section to further check my internet connection
6 If the problem shows due to some reason because of the browser , some glitch , I would go to the cookies section of the browser (be it any) then clear it in order to reset the site information that has been stored in the browser . then close the browser and restart it .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Click on Bluetooth button of the speaker to power on the Bluetooth .
2 Turn the Bluetooth on of mobile phone
3 Go to scan devices where the speaker name will be shown . Clik on it to connect it

What according to you makes you a good candidate for customer service or technical support job? | A candidate should understand the problem first in order to solve it in a correct manner . He /She should be good at listening to understand the problem be it any language which is comfortable to the customer . He/ She should be polite and soft spoken so that the worried person can calm down and get his problem solved in the easiest way .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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