Subject: Tech Support Candidate - Bhawana Purohit Bhawana
From: Bhawana Purohit Bhawana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Sep 2022 14:08:02 -0400

| | Tech Support Test

Name | Bhawana Purohit Bhawana
E-mail | [email-masked]
Phone Number | (91) 8383863588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janak puri, New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Logic | Analyst | N/A | 15500-18464
Previous Employer 1 | BSES Rajdhani | Customer Help Desk Executive | 22-02-2021 | 17000
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check the internet connectivity in my system if there is some issues regarding the interenet connection from end and then i will try to open the website in other browsers like firefox to examine if there is problem in the website or in the browser and simultaneously will check the url key words if i have type the correct one or not.
And lastly if i couldn’t find any missing steps from my end then i will assume that there must be a problem with the website only, may be because of traffic or any other technical issues from company’s end and will wait for it to run again smoothly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to the settings then there is bluetooth option in the top or in between then click it and you will able to see many available connections around you, then try to find out your bluetooth speaker device name if it couldn’t catch it in first place then there is a option in bottom of “add new connection” then add the device name it will going to appear in few seconds then the moment you find it connect it to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | The good customer service you could only able to provide by understanding customer needs, the root cause of their problem and also good technical knowledge of some softwares to be able to troubleshoot problems, which obviously you could only learn in a company panels.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |