Subject: Re: Tech Support Candidate - Mukul Pal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 1 Sep 2022 00:56:00 -0700 (MST)

mostly speaking in hindi,sound dumb,fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, August 31, 2022 8:09:46 PM 
Subject: Fw: Tech Support Candidate - Mukul Pal 

looks copied, but interview 

From: Mukul Pal <[email-masked]> 
Sent: Monday, August 29, 2022 12:05 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - Mukul Pal 

	

	
			Tech Support Test 
		
	Name 	Mukul Pal 
	E-mail 	[email-masked] 
	Phone Number 	(0184) 9306333735 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Refresh the page. 
2. Make sure JavaScript is enabled. 
3. Make sure cookies are Enabled. 
4. Clear your cache and cookies. 
5. Make sure your browser is up to date. 
6. Restart your wed browser. 
7. Try a different web browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Place the Bluetooth device in pairing mode. 
2.On your mobile, open the setting app. 
3.Select Bluetooth. 
4.Ensure Bluetooth is on. 
5.Find your Bluetooth device. 
6.Select the device name to connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	When I interact with clients, I always use simple, clear language that the average person would understand. As I guide them through the troubleshooting process, I ask specific questions about what they see so that I can interpret their problem myself. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3