Subject: Re: Tech Support Candidate - Kaifee Madar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 1 Sep 2022 00:49:45 -0700 (MST)

asked to call in evening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, August 31, 2022 8:12:46 PM 
Subject: Fw: Tech Support Candidate - Kaifee Madar 

interview 

From: Kaifee Madar <[email-masked]> 
Sent: Saturday, August 27, 2022 6:59 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - Kaifee Madar 

	

	
			Tech Support Test 
		
	Name 	Kaifee Madar 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8800227394 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sonipat, Haryana 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will take the following steps to troubleshoot the problem - 
1) Check typos in the web address 
2) Make sure the internet connection is working normally 
3) Clear cache and cookies and try again 
4) Look for the exact error name if specific then search on google to fix it 
5) Use a website down checker 
6) Use a ping checker 
7) Run step-by-step diagnostics 
8) Conduct a Traceroute 
9) Use network and website monitoring software 
10) Save my work and restart the computer 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn on the Bluetooth speaker 
2) Turn on the Bluetooth on the mobile phone and pair it with the speaker 
3) Both will be connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I have strong communication and technical skills. And I am confident that I can do a great job at work, so I believe I am a good candidate for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4