Subject: Tech Support Candidate - AMREENA FATIMA
From: AMREENA FATIMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 13:13:49 -0400

| | Tech Support Test

Name | AMREENA FATIMA
E-mail | [email-masked]
Phone Number | (+91) 8081649648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
HTML5 ,CSS3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | JUST RIDE TOURS & TRAVEL PVT LTD | TECHNICHAL SUPPORT | 31/10/2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page
2. Make sure JavaScript is enabled
3. Make sure cookies are enabled
4. Clear cache and cookies
5. Make sure web browser is update
6. Restart web browser
7. Try a diiferent web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put Bluetooth speaker into pairing mode
2. Swipe down from the top of your mobile screen
3. Tap and hold the Bluetooth icon
4. Select the option to pair a new device
5. Select your Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by technology, and I enjoy working with people.I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.I have a experience in this field .i know how to to resolve customer issues for example -I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that’s not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.”
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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