Subject: Fw: Tech Support Candidate - Kaifee Madar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 31 Aug 2022 14:42:46 +0000

interview
________________________________
From: Kaifee Madar <[email-masked]>
Sent: Saturday, August 27, 2022 6:59 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Kaifee Madar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kaifee Madar
E-mail  [email-masked]
Phone Number    (+91) 8800227394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sonipat, Haryana
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will take the following steps to troubleshoot the problem -
1)  Check typos in the web address
2)  Make sure the internet connection is working normally
3)  Clear cache and cookies and try again
4)  Look for the exact error name if specific then search on google to fix it
5)  Use a website down checker
6)  Use a ping checker
7)  Run step-by-step diagnostics
8)  Conduct a Traceroute
9)  Use network and website monitoring software
10) Save my work and restart the computer
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn on the Bluetooth speaker
2) Turn on the Bluetooth on the mobile phone and pair it with the speaker
3) Both will be connected
What according to you makes you a good candidate for customer service or technical support job? I have strong communication and technical skills. And I am confident that I can do a great job at work, so I believe I am a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4