Subject: Fw: Tech Support Candidate - Mukul Pal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 31 Aug 2022 14:39:46 +0000

looks copied, but interview
________________________________
From: Mukul Pal <[email-masked]>
Sent: Monday, August 29, 2022 12:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Mukul Pal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mukul Pal
E-mail  [email-masked]
Phone Number    (0184) 9306333735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the page.
2. Make sure JavaScript is enabled.
3. Make sure cookies are Enabled.
4. Clear your cache and cookies.
5. Make sure your browser is up to date.
6. Restart your wed browser.
7. Try a different web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Place the Bluetooth device in pairing mode.
2.On your mobile, open the setting app.
3.Select Bluetooth.
4.Ensure Bluetooth is on.
5.Find your Bluetooth device.
6.Select the device name to connect.
What according to you makes you a good candidate for customer service or technical support job? When I interact with clients, I always use simple, clear language that the average person would understand. As I guide them through the troubleshooting process, I ask specific questions about what they see so that I can interpret their problem myself.
On a scale of 1 - 5 please rate your fluency in spoken English  3