Subject: Fw: Tech Support Candidate - Amit Yadav
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 31 Aug 2022 14:32:23 +0000

interview
________________________________
From: Amit Yadav <[email-masked]>
Sent: Monday, August 29, 2022 1:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Amit Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amit Yadav
E-mail  [email-masked]
Phone Number    (+91) 9026107238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Devops , AWS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IT MNC GROUP    IT SUPPORT      30/06/2022      20000
Previous Employer 1     SDV EANGINEERING        Supply Chain Manager    30/05/2021      18000
Previous Employer 2     Benz Hydraulic  Quality Assurance       30/042018       12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check my connection.
2. I will clear the catches of my browser.
3. I will change proxy setting.
4. open in other browser.
5. Will check if any sit is blocked on my side.
6. Install again the browser.
7. if issue still not solved take the help of Google or yourube
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on speaker.
Blutooth search on of speaker and my phone
Pair the device with speaker
What according to you makes you a good candidate for customer service or technical support job? My friendly Communication with client and good knowledge of Networking and Troubleshooting of Software and hardware devices of my system
On a scale of 1 - 5 please rate your fluency in spoken English  4