Subject: Fw: Tech Support Candidate - Abhijay Pandey
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 31 Aug 2022 14:31:41 +0000

interview
________________________________
From: Abhijay Pandey <[email-masked]>
Sent: Monday, August 29, 2022 1:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Abhijay Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhijay Pandey
E-mail  [email-masked]
Phone Number    (226013) 7985374221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow (IIM Lucknow area)
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Techolution     Algorithmic Talent Match Specialist     01 Aug 2022     15,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If a browser isn't responding then I will try the following steps:

Firstly we will check internet connection.
1. Refresh page
2. Restart browser
3. Disable firewall.
4.Check if other websites are accessible on the same browser.
5. Check if the website is accessible on other device.
6. Clear history.
7. Update browser.
8. Check website in different browser.
9. If a website is blocked in a particular region, then we can check by using VPN.
10. Reinstall browser and restart the device.
11. Reset the internet(Internet Explorer) settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, Turn on Bluetooth speaker and make the device discoverable. Then, turn on Bluetooth in mobile phone and check for available devices. Select the Bluetooth speaker name and pair and connect the device.
What according to you makes you a good candidate for customer service or technical support job? I strongly believe that I'm a good listener and I love to help people with their device's technical issues. Technology field attracts me a lot and my friendly behavior with people makes me a good fit for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4