Subject: Fw: Tech Support Candidate - Ritik Panwar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 31 Aug 2022 14:31:22 +0000

interview
________________________________
From: Ritik Panwar <[email-masked]>
Sent: Monday, August 29, 2022 2:12 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Ritik Panwar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ritik Panwar
E-mail  [email-masked]
Phone Number    (91) 7451993174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector mu Greater Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)Many  basic problems can be solved by restarting your Device. It clear caches.
2) Check the internet connection by load Google.com. if searching doesn't work means there's internet problem.
3) Check the website is down for everybody or just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Put your Bluetooth speaker into pairing mode.
2) Swipe down from the top of your android's device.
3) Tap and hold the Bluetooth icon.
4) Click on option to pair a new device.
5) Select your Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I feel that I'm qualified because I'm pursuing Bachelor's degree in computer science. I have skills with customer support. I can provide support in both English and Hindi.
On a scale of 1 - 5 please rate your fluency in spoken English  4