Subject: Tech Support Candidate - Falguni Shekhawat
From: Falguni Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 09:16:10 -0400

Tech Support
Test

Name

Falguni
Shekhawat

E-mail

[email-masked]

Phone Number

(201009) 8287057039

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Chipiyana buzurg Gautam budh
Nagar

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Linux
Networking - basic
Linux system
administrator

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) Restart your device it will help in clearing
caches and will re- load the web page

2) be sure internet is properly working

3) if the internet is not connecting properly then connect it , if in case it's
not it's still not connecting then in reset your network using control panel
.

4) check whether it's not opening in particular browser only or not opening in
any of it like firefox , internet explorer or Google Chrome

5) check if the website is down for everybody or just for you .  We can check
this by visiting checker page , such as Down for everybody or just for me

6) Clear browser's history and cache and cookies

7) log out and log back into the account

8) by using ping checker to see how long a website takes to respond and to check
whether a website or ip connection is working

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) touch and hold Bluetooth icon on your phone

2) click on pair new device

3) select the name of the Bluetooth speaker from the list

4) now select the " pair " option from the pop up menu

5) mobile phone will get pair with the speaker

What according to
you makes you a good candidate for customer service or technical support
job?

I have been always fascinated by technology all my life and
also love working with people. I want to use my skills to solve issues and make
things easier for the person who have run into problem . I m having strong
communication and problem solving skills

On a scale of 1 - 5
please rate your fluency in spoken English

3