Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 03:19:35 -0400

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (+91) 7503433192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Senior executive | 28th August | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step:1 Check the internet connectivity
Step:2 Try to open any web address
Step:3 clear cache&stored data from the borwser and close the browser and open again
Step4 If still not working,then change the browser or surfing engine
Step 5 Restart your device once
Step 6 sometimes few sites doesn't open at all, due to some technical glitches

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth visibility of bluetooth device
Turn on bluetooth option in mobilephone and try to pair with it
Click on pair,
It will confirm once paring with device
Now you can use it

What according to you makes you a good candidate for customer service or technical support job? | A person who might have technical background  or have different aspects of knowledge in terms of hardware&networking good candidate for customer service or technical support job? *
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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