Subject: Tech Support Candidate - Jayasai Gaddam
From: Jayasai Gaddam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 02:15:48 -0400

| | Tech Support Test

Name | Jayasai Gaddam
E-mail | [email-masked]
Phone Number | (+91) 8500898738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nellore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Bitlocker,sharedrive

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | DXC | Senior assistant helpdesk support Engineer | 23-mar-2022 | 27300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Need to check if the website is allow by the company or not .
2. Need to check if the user connected to office network or personal
3. If it is allow need to guide the user to try in different browsers ( if it work on another browser then it is a browser issue )
4. If still doesn't work need to check the proxy connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to power on the Bluetooth speaker and need to turn on the mobile Bluetooth and need to pair the device
What according to you makes you a good candidate for customer service or technical support job? | best listener and need interest to resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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