Subject: Tech Support Candidate - Dipesh Pandey
From: Dipesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 01:36:34 -0400

| | Tech Support Test

Name | Dipesh Pandey
E-mail | [email-masked]
Phone Number | (+91) 8954207609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the URL, then I will check my internet connectivity, if error is solved then it is fine otherwise I will troubleshoot further based on the error I get.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all I will turn on the bluetooth of both the devices
2) Then I will put that speaker in pairing mode.
3) Once pairing mode is on, I will search that speaker name in my phone
4) Once it is searched, I will connect it.

What according to you makes you a good candidate for customer service or technical support job? | One who can clear all the doubts of the customers and help those customers by solving their problem and make them understand the solution of a particular problem easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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