Subject: Tech Support Candidate - Piyush Chopra
From: Piyush Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 06:32:21 -0400

| | Tech Support Test

Name | Piyush Chopra
E-mail | [email-masked]
Phone Number | (+91) 9643867516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GTB Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chitransh Infotech | Technical support engineer | 31st july 2022 | 40,000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check the error that I get on the screen, whether it is related to "DNS" or "page cannot be displayed"
After that I will follow some troubleshooting steps in order to completely narrow down the root cause.
- first reboot the computer, some problems can be solved after a simple restart.
- try to reboot, modem, router and computer again.
- Check whether computer is getting an ip address from dhcp or not, if yes I will try to renew/release its lease and obtain a new ip address.
- check the dhcp service in the services.msc if it is working properly, if not I will start the service.
- if still problem presists, try to flush dns and set the preffered and alternate dns as a global dns address in the IPV4 properties.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooh on the speaker device and on phone as well.
On the phone select for search new devices.
Once you find your device, click on it and select pairing.
Sometimes it ask for a password please check for the password on the speaker device.
After entering the password your device will be paired and ready to use

What according to you makes you a good candidate for customer service or technical support job? | According to me I will be the appropriate candidate for this job because I have the knowledge and experience of working in a technical support environment, and maintained the resolution rate throughout. I have a diploma in advanced hardware and networking solutions and knowledge about ccna and mcse
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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