Subject: Trainer Candidate - Sparsh Goel
From: Sparsh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 05:35:52 -0400

| | Tech Support Test

Name | Sparsh Goel
E-mail | [email-masked]
Phone Number | (+91) 9999341017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | | 34000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 28 Days
Please briefly describe your work experience specifically in Quality? | We ensure that the performed task adheres to a defined set of quality criteria or meets the requirements of the client or customer. We perform quality as per the compliance as well as quality point of view.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

As a quality auditor, we need to check the all outcomes that it meet all the basic requirements as per the service level agreement or not.
As an auditor, We have to give more inputs while new transition of business. It requires more attention to eliminate errors or hold the business.
Sometimes, it gives more work pressure and to aware team members are very difficult.
We need to motivate them to do their work and help them to achieve their goals without demoralise them.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we achieve the customer expectations. Great customer service is when it goes beyond expectations
What according to you makes you a good candidate for this position? | My learning and experience makes me different in all aspects.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |