Subject: Tech Support Candidate - Rakesh Verma
From: Rakesh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 01:40:34 -0400

| | Tech Support Test

Name | Rakesh Verma
E-mail | [email-masked]
Phone Number | (+91) 9958901465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your LAN cable/wifi connection and showing internet access.
2. If the internet is not accessible then click on troubleshoot problems by clicking on the wifi/LAN icon.
3. If the problem is not solved then restart your router and check the web connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker device.
2. Turn on the Bluetooth of your mobile device.
3. Search for a new connection.
4. Pair it.
5. Your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help, show to customers that you understand their frustrations by emphasizing and sympathizing with them, and give the best options and recommendations to help the customer satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |