Subject: Tech Support Candidate - Dweep Akanshha Savita
From: Dweep Akanshha Savita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 01:39:14 -0400

| | Tech Support Test

Name | Dweep Akanshha Savita
E-mail | [email-masked]
Phone Number | (+91) 7974375972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accordify solutions pvt ltd | Backend developer | 15 sept | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page
2. Website down Checker:- This is easy to use.You just enter the URL and it spit back results.
3. Ping checkers:- It sends signals to a web address or IP address and time how long it takes to respond. If you use windows or Linux, this tool is available as a command utility.
4. Step by step diagnosticd:- You can clear the cache and cookies in your browser and try to navigate to the website with potential network server again.
If the issue is with cookies or cache, you'll probably see one of the error messages:-
1. The connection is reset
2.The connection has timed out.
3. The Connection was interrupted.
5. Traceroute tool:- To fing where the a broken connection exist .
6. Network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Touch and hold the Bluetooth
2. Tap pair new device. If you dont find pair new device check under Available devices or tap more. Refresh
3 Tap the name of the Bluetooth device you want to pair with your device.
4. Follow the instructions on the screen.

What according to you makes you a good candidate for customer service or technical support job? | I am having a very good communication skills, good listener and very calm and polite. I have all the basic knowledge and that is required for this job and i am good learner. I can learn and give my best in this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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