Subject: Tech Support Candidate - Nitish Kumar Kamat
From: Nitish Kumar Kamat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 15:20:13 -0400

Tech Support
Test

Name

Nitish
Kumar Kamat

E-mail

[email-masked]

Phone Number

(+918084757591) 9971307384

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Patna

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
System Engineer

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

00

Previous Employer 1

NA

NA

NA

00

Previous
Employer 2

NA

NA

NA

00

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Clear the browser's history and
cache/cookies.

Try a different web browser.

Restart computer/device.

Log out and log back in to the account.

Restart internet network.

Use a website down checker.

Use a ping checker.

Run step-by-step diagnostics.

Conduct a Traceroute.

Use network and website monitoring software.

Go to Websites & Domains > the site's domain name > click File
Manager. Alternatively, go to Files. Select Logs in the left frame and click
error_log in the list.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

How do I
pair a Bluetooth device to Windows 10? To pair to a Windows laptop or desktop,
make sure Bluetooth is enabled by either right-clicking the Bluetooth icon in
the Notifications area or going to Control Panel > Hardware and Sound >
Devices and Printers.

What according to you makes you a
good candidate for customer service or technical support job?

When hiring a customer service representative, look for
​​experience working with Client Management Systems (CMS), creative problem
solving skills, excellent interpersonal communication and a positive
attitude.

On a scale of 1 - 5 please rate your fluency in
spoken English

5