Subject: Tech Support Candidate - Amit Khandelwal
From: Amit Khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 11:01:15 -0400

| | Tech Support Test

Name | Amit Khandelwal
E-mail | [email-masked]
Phone Number | (+91) 7504543078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mastermind Corporate Consultants Pvt. Ltd | Operations Representative | NA | 30000
Previous Employer 1 | Concentrix Services India | Support Executive | 30th Sep,2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the steps that we can take in order to troubleshoot the problem:
1. Try refreshing the page.
2. Make sure that Javascript is enabled.
3. Make sure cookies are enabled.
4. Clear your cache and cookies.
5. Make sure your web browser is up to date.
6. Restart your web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and after that click on bluetooth symbol on the speaker if given.
2. Then turn the bluetooth of your mobile phone and start searching for your speaker's name.
3. After you see your device in the list, click on that and then click on pair. Your speaker will be connected to your phone.

What according to you makes you a good candidate for customer service or technical support job? | I would like to let you know that I have worked as both customer service and technical support for more than 2 years and can say that I did a very good job there as I was able to help our customers in an efficient way and was also getting a good number of surveys and positive responses as well from them. So, this should make me a good candidate for this profile according to me
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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