Subject: Trainer Candidate - Tanya Gandhi
From: Tanya Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 03:31:21 -0400

| | Tech Support Test

Name | Tanya Gandhi
E-mail | [email-masked]
Phone Number | (91) 8218675193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | Infoedge | Associate senior executive | 20august '22 | 30-35k
Previous Employer 2 | Savantinfolab | BDE | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in Quality?

Not specifically have experience in quality but worked in voice process for almost 2 yrs so aware of the quality parameters which includes
*Evaluation of calls for meeting effectiveness and efficiency
* If calls are meeting Key performance indicators i.e AHT,call quality, resolution rate , customer experience satisfaction
* Intiatinh performance improvement plans

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Firstly it depends on communication and with communication doesn't mean the fluency in language but the way you make people understand what you are trying to convey.
Secondly customer gazing is a must  one should always focus on two way communication to involve the customer

What according to you makes you a good candidate for this position?

Keen observation
Good interpersonal skills
Good listener
Risk management
Self motivated

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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