Subject: Tech Support Candidate - Utpal Singh
From: Utpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 03:10:34 -0400

| | Tech Support Test

Name | Utpal Singh
E-mail | [email-masked]
Phone Number | (242001) 7460897550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Speakers & Audio
programmig language

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byju's | BDE | 25/07/2022 | 25000
Previous Employer 1 | Byju's | BDE | 15/04/2022 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will be follow six steps step by step.

1- I will be  make sure the internet connection
Is  working or not .
2- I will be use a website down checker.
3- I will be use ping checkers.
4- I will be use step by step diagnostics.
5- I will be use next step traceroute tool.
6- I will be website monitoring software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step we  shall be follow that open the Bluetooth speaker .
Second step we shall be follow that make sure Bluetooth is turned on ,Touch and hold Bluetooth.
In the list of paired devices ,tap a paired .
When your phone and the Bluetooth device are Connected , the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job? | Yes , I am suitable for both services . I have a previous experience in customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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