Subject: Tech Support Candidate - Tushar Saxena
From: Tushar Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 02:52:26 -0400

| | Tech Support Test

Name | Tushar Saxena
E-mail | [email-masked]
Phone Number | (+91) 8299321425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iterate India Pvt. Ltd. | Software Support Executive | 01/10/2022 | 15000
Previous Employer 1 | Concentrix | CRM | 31/01/2018 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If searching doesn't work, then most probably you're not connected to the Internet. Fix the connection issue before proceeding.                      2. Open your preferred browser, and check page, such as "Down for Everyone or Just Me".
3. After all the above steps, user needs to clear cookies from system.                                         4. User need to clear system cache, in order to boost performance of the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly, user needs to turn on the bluetooth speaker.
2. Then after turning on the speaker system, open bluetooth settings in your mobile phone and turn on your bluetooth.
3. Here, in settings page, user needs to find bluetooth device that he/she wants to connect to.
4. During setting up the device, user needs to match the passcode on both the devices.
5. After devices have finished setting up, user is ready to play.

What according to you makes you a good candidate for customer service or technical support job?

1. Candidate should have good communication skills,
2. Candidate must be a good listener.
3. Candidate must be willing to help.
4. Candidate must have empathy towards customer,
5. Candidate should be professional in nature.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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