Subject: Trainer Candidate - Manvitha Gutta
From: Manvitha Gutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 01:09:50 -0400

| | Tech Support Test

Name | Manvitha Gutta
E-mail | [email-masked]
Phone Number | (91) 8639820859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Sr.Associate | Relieved | 17000
Previous Employer 2 | Cognizant | Senior Process Executive | Resignation submitted | 20000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Transaction monitoring, Identifying Risk,fraud trends, Assisting Project Managers and Programing Managers in daily activities, checking on quality Parameters, error rectifying for associate's under me. Taking dump from quality dashboard.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing quality time. Professionality in solving the problem eventually. Having pleasant attitude. Understanding and rectifying the problem described.
What according to you makes you a good candidate for this position? | Problem solving capabilities. Obeying the laws.Value of given time and completion of Task and reporting on the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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