Subject: Tech Support Candidate - Ria Khare
From: Ria Khare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Aug 2022 18:23:53 -0400

| | Tech Support Test

Name | Ria Khare
E-mail | [email-masked]
Phone Number | (+91) 6264144208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ibm | Big data engineer | Present | 31000
Previous Employer 1 | To the new | Technical support associate | Aug 16 2021 | 25000
Previous Employer 2 | Amazon | Customer service | Dec 06 2020 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if url is correct and doesn’t have any typos
Try to open other url if it doesn’t come up check Internet connection
Clear cache and cookies
Check Internet connectivity if it is timing out and vpn
Check ethernet cable if it is connected properly
Try on different browser if needed to check Internet
You can reboot the modem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Look for bluetooth options(you can search bluetooth at the search bar)
Turn it on
Now turn on your bluetooth speaker
If your phone is already connected to any other device disconnect/unpair it
Turn on speaker bluetooth and see if it is appearing in your phone
Once it appears click on it and connect/pair
Your bluetooth device will beep/inform you that it is connected to a device

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years experience in customer and technical support. I am confident polite and like resolving issues. I am techie which makes me more comfortable to perform tasks
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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